Secure Payment

1 Payment Security

Your money is not released during the trade process until you have confirmed successful delivery of the order. Once confirmed, Alibaba will release payment to the supplier. All of your information will be safely encrypted.

2 Full Refund

If the supplier doesn't ship your order on time, or if you don't receive it and it is determined to be the fault of the supplier, you'll get your payment returned directly.

3 Partial Refund & Keeping Products

If the products you receive are significantly different from the product requirements agreed on within the contract, you may choose to receive a partial refund and keep the products.